​She said - "I could easily spend half my day answering e-mails and explaining things to my clients. But I need to be doing the real work. Can you help me?”
​
We said -  “We’d be happy to!  Our agents are proficient in both answering the phones and texting, whether in e-mail or chat. We’ll work with you to provide scripts that will allow our people to offer knowledgeable and prompt replies.”
​​
Now our CUSTOMER says - "Responding to e-mails used to be such an interruption!  I know it’s important for my clients to get help right away; and now Focus takes care of that for me.  I am able to work without losing my train of thought; and I get so much more done.   THANK YOU, FOCUS!
                                                                                                                        Donna W.