He said - “It’s crucial that our phones are answered immediately. When people are experiencing a disaster they’re frantic for help. Can you comfort them; get the message to the right on-call person for that type of problem; and do it quickly?” 

 

We said - “Indeed, we can.  We’re experts at giving these callers both empathy, and reassurance that we’ll get them the assistance they need!  We know your reputation is on the line so we’ll use a combination of programming and scripting to be sure every call goes to the right person without delay.”

​

Now our CUSTOMER says - “We are in the emergency services business – every call we receive is an emergency. We know that we don’t have to worry when we go home for the weekend – Focus put us in touch with our customers quickly, and provides us with accurate information which helps make us shine – 24/7/365!”

            Greg M